Terms And Conditions

Holiday Rental Terms & Conditions (2022)
Please read this document through thoroughly before completing the booking form.

1 The property known as La Grange De Poterie (“the property”) is offered for holiday rental, subject to confirmation by Emma & Catherine Lloyd-Squires (“the Owners”) to the renter/hirer (“the Client/s”).

2 To reserve the property, email booking request is required from the Client/s and once confirmed as received by the owners, the Client/s will be asked to complete and sign the booking form and acceptance of terms and conditions forms. The signed forms are to be returned together with payment of the non-refundable deposit (50% of the total rent due). Following receipt of the contract and the deposit, the owners will send a confirmation statement. This is the formal acceptance of the booking.

3 4 weeks prior to the rental period start date the remaining rental sum is required to be paid. If payment is not received by that date, the Owners reserve the right to give notice in writing that the reservation has been cancelled. The Client/s will remain liable to pay the balance of the rent unless the property can be re-let. In this event clause 4 of these booking conditions will apply.

If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation/booking of venue is cancelled and the deposit will be retained in full. The Client/s will remain liable to pay the balance of the rent.

4 Cancellation is valid only upon written acknowledgment by the Owners. In the event of a cancellation by the Client/s, the Owners reserve the right to claim for lost revenue and apply the following cancellation charges;

Cancellation 12 weeks before of the start of the rental period; The total of the deposit will be returned to the Client/s.
Cancellation between after 12 weeks but before 4 weeks of the start of the rental period; 100% of the deposit will be retained by the Owners
Cancellation 4 weeks or less before the start of the rental period; 100% of the deposit will be retained by the Owners and the outstanding balance for the rental period is required to be paid immediately.

Any cancellation by the Client/s must be made formally in writing except in the case of a non-payment of the total rental cost by the due date, which will be taken, as a formal notice of cancellation by the client and written notice will not be required.
In the unlikely event that the owners are forced to cancel your booking due to serious sickness or there are major changes to it, due to matters beyond the owner’s control, the owners will advise the Client/s as soon as possible and the owners will give the Client/s a complete refund of all monies paid by the Client/s and the Owners will have no further liability.

5 A security deposit of 200 Euros is required from the Client/s on arrival in case of damage to the property or its contents; however the sum reserved by this clause shall not limit the Client/s liability to the Owners. The security deposit will be held by the Owners pending a satisfactory inspection. The security deposit will be returned within 14 working days after the Client/s departure.

6 The rental period shall commence at 3.00pm on the first day and finish no later than 10.30am on the last day. Any alteration to these times must be agreed with and confirmed by the Owners by email (if possible) prior to the Client’s arrival.

The Owners shall not be obliged to offer accommodation before the time stated and Client/s shall not be entitled to remain in occupation after the time stated (unless agreed by the Owners).

If the rental period is to be shortened by the Client/s for any reason, the rental fee will not change and there will be no refund. In the case of a later arrival (after 8pm), the Client/s must notify the Owners in advance by telephone.

The maximum number to reside in the property during the rental period is 2 persons (adults and/or children). Facilities are open only to the residential guests. The Owners do not allow soirees or gatherings of non-residents. Visitors are not permitted to use the facilities such as showers, washing machine etc. The Client/s agrees not to act in a way, which would cause disturbance to neighbouring properties. Any Client/s deemed to be acting in an unreasonable manner will be asked to leave the property immediately and the Client/s security deposit will be retained in its entirety by the Owners.

7 The Client/s is responsible for their own safety when using the facilities of the property. The Client/s agrees to be a considerate tenant and take good care of the property. The Client/s agrees leave the property in the same condition and level of cleanliness at the end of the rental period as found at the start of the rental period commenced.

Mid week cleaning services can be arranged in advance at 19 Euros per hour with a minimum charge of 3 hours for the cleaner.

The Owners also reserve the right to make retention of all or part of the security deposit, to cover additional cleaning costs if the Client/s leaves the property in an unacceptable condition or if damage is discovered.

8 The Client/s shall report to the owners, without delay, any defects in the property, or breakdown in equipment, or appliances so that a replacement or repair can be made as soon as possible (a charge is not always levied, but the owners would rather be notified than to find out later after your departure where charges then may be applied). The Client/s undertakes to allow entry to any maintenance personnel or cleaners, reasonable access to the property for repair and maintenance.

Complaints cannot be accepted upon or after the Client’s departure.

9 As with many properties in France, there are old buildings, low doors, beams and other such like quirks. The Owners will not be responsible for any loss, damage, injury or death.

10 Use of the accommodation and all amenities is entirely at the Client/s own risk. Client/s personal belongings (including vehicles) left in or around the property are entirely at the Client/s own risk and no responsibility will be accepted for loss and damage thereto. Any equipment hired by the Client is solely the Client/s responsibility and the Owners accept no liability or responsibility for any loss or damage of items.

11 Linen for 2 people (one double bed) will be provided during the rental period (if further linen is required this will incur a supplementary charge of 10 Euros). Neither linen nor fixtures and furnishings from the property are not to be taken outside of the property (excluding beach towels and cold box). Following completion of our inventory, following Client/s departure (shortfall of linen/towels, etc) will be invoiced and the amount subtracted from the security deposit accordingly.

12 The Owners will accept no liability for injuries made to the Client/s in the property or surrounding area. The Client is responsible to ensure that minors are supervised at all times and not allowed to wander accompanied or unaccompanied in to the Owner’s private garden or property.

13 The Owners shall not be liable to any personal injury, loss or damage from equipments left at the property for use by the Client/s during their rental period.

14 Smoking is NOT permitted within the property. The Client/s are permitted to smoke outside and ashtrays are provided on outside tables. Cigarette ends should not be disposed of the ground and the Client is expected disposal will be in a responsible and appropriate manner.

15 No pets are allowed on the property. If you have an assistance dog please contact the Owners before making a booking as the Owner’s have 3 dogs which live on site.

16 The property is serviced by a fosse septique (septic tank). Please do not flush any sanitary towels, tampons, wipes, thick wads of toilet paper or condoms down the toilet. Please use the bin next to the toilet (liners are provided). The Owners provide toilet roll that is fosse septique (septic tank) friendly. No other toilet paper is to be used by the Client/s during the rental period. Fosse septique friendly cleaning products and other chemicals will also be provided by the Owners. No bleach or anti-bacterial products are to be used in the property as these interfere with the chemical balance of the fosse septique.

17 The Client/s, at the property must not do, or permit anything to be done that would or may result in the insurance of the property becoming void or voidable or the premium being increased. The right to use the property may be revoked with immediate effect by the Owners (before the end of the rental period), by giving the Client/s notice in the event of the Client/s being in breach of the terms of this agreement.

18 The Owners shall not be liable to the client for;

a. Any temporary stoppage in the supply of public services to the property, nor in respect of any equipment, appliance or garden furniture or equipment.
b. Any loss, damage, injury or death that is the result of adverse weather conditions, riot, strikes, war or other matters that are beyond the control of the owners.
c. Any loss, damage or inconvenience cause or suffered by the Client if the property shall be destroyed or substantially damaged before the start of the rental period. In any such event, prior to the commencement of the rental period the Owners shall refund, within two working weeks of notification to the Client, all sums previously paid to the Owners for the rental period. In the event of the booking being cancelled or altered by reason of force majeure (which includes floods, storms, riots, strikes, wars and Acts of God) or other events outside the Owners’ control, the Owners’ cannot accept any liability.

19 Computers, Servers, Wifi and Electronic Equipment

Wifi is provided free of charge. The owners cannot accept any responsibility for loss or lack of a stable internet connection. Wifi coverage extends within the confines of the house and to the front seating area of the property, the sun loungers receive no Wifi.
DO NOT ACCESS SITES with ILLEGAL content or your information will be supplied to the relevant authorities (police etc) at their request.

20 Parking of caravans (motorised or otherwise) camping cars, or tents are not permitted on the property grounds or surrounding area.

21 No responsibility can be accepted for injury to a user or visitor and loss or damage to the client’s or visitors belongings including motor vehicles.

22 Under no circumstances shall the Owners liability to the Client/s exceed the amount paid for the rental period.

23 The Owners reserve the right to make changes to the interior and/or exterior of the property between the time of the booking and the date beginning of the rental period. The Owners cannot guarantee that the property and its surrounds will be free from additional structures (such as additional shelters etc). The Owners reserve the right to make changes to certain components if this is necessary to comply with safety requirements or other changes in law or relevant codes of practice.

24 From time to time the Owners would like to publish the Client/s comments on the property’s websites, advertisements and social media. Unless otherwise requested, the Owners’ will assume that the Client/s has no objection.(GDPR)

25 Whilst every effort has been made to ensure that the description of the property and nearby facilities is as accurate as possible, the Owners’ cannot accept any liabilities for any changes beyond the Owner’s control.

26 The contract has been freely negotiated and shall be recognised as the entirety of the agreement. Only those changes or modifications specifically placed in writing, attached, dated and signed by the Client/s and the Owners will be accepted. No person who is not a party to this contract shall have any rights under or in connection with it. Modification of a substantive element of the contract.

If before the declared date of commencement of the stay, the owners find itself obliged to change one or more of the key elements in the contract, the Client/s may, after receiving notification from the owners by registered letter terminate the contract and receive, without deduction, an immediate refund of all sums paid or accept the change or substitution offered, in which case and amendments to the contract detailing any changes shall be signed by both parties.

27 This Contract is entirely regulated by French law and will be considered to have been made in France. Any proceedings arising out of or in connection with this Contract may be brought in any court of competent French jurisdiction.

28 Please note that these conditions will constitute part of the Owners confirmation letter and the client is deemed to have read, understood and accepted these terms and conditions once the deposit has been paid to the owners.

By ticking the box on the booking form I/WE (on behalf of my partner/guest) have duly read, acknowledged, accept and agree to the terms and conditions as laid out above.

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